Warranty from Bathurst Volkswagen

Volkswagen Warranty Information

The warranties set out in these General Warranty Terms and Conditions are given by Volkswagen Group Australia Pty Limited ABN 14 093 117 876 (Volkswagen Group Australia) of 24 Muir Road, Chullora NSW 2190.

The benefits to a consumer given by these warranties are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranties relate.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any claim under the terms of these warranties should be referred to an authorised Volkswagen Dealer, such as Bathurst Volkswagen. A consumer must, at its own cost, present the vehicle to an authorised Volkswagen Dealer together with the vehicle log book.

Warranty Features 1

New Vehicle Warranty

  • The New Vehicle Warranty is for 3 years unlimited kilometres.
  • The Paint Warranty is for 3 years unlimited kilometres.
  • The Corrosion Warranty of the main steel body structure is 12 years unlimited kilometres. Amarok is 6 years unlimited kilometres.
  • Warranty for accessories fitted on the vehicle at time of delivery is 3 years unlimited kilometres warranty.
  • Warranty for Volkswagen Genuine Parts and Accessories is 2 years unlimited kilometres warranty, exclusions apply.
Warranty Features 1

Volkswagen Factory Extended Warranty

In addition to the standard three year Volkswagen factory warranty, when purchasing your new Volkswagen you now have the ability to purchase an extended warranty for an additional 2 years/unlimited kilometres†. This Extended Warranty is factory backed and also gives you the benefit of a further 2 Years Roadside Assistance.

That means that, once purchased, your car is covered for a period of 5 years/unlimited kilometres and gives you a number of other benefits:

  • 100% backed by Volkswagen Australia.
  • Volkswagen Roadside Assistance for the duration of the warranty.
  • The extended warranty is fully transferable (at no extra cost) if you sell your vehicle during the warranty period, enhancing resale value.
  • The extended warranty guarantees only genuine new replacement parts are used during repairs.
Warranty Features 1

Das WeltAuto Warranty

Das WeltAuto Warranty is exclusive to our certified used vehicle program.

Key benefits include:

  • 12 months unlimited kilometre warranty. Exclusions apply+.
  • 100% backed by Volkswagen Australia.
  • Volkswagen Roadside Assistance for the duration of the warranty.
  • The Das WeltAuto Warranty is fully transferable (at no extra cost) if you sell your vehicle during the warranty period, enhancing resale value.
  • The Das WeltAuto Warranty guarantees only genuine new replacement parts are used during repairs.

Please Note: Paint Warranty is only for first three years from new vehicle Warranty start date and is not extended as part of the Das WeltAuto warranty.

Conditions

The above warranties commence from the day of delivery of your new Volkswagen vehicle. It is the responsibility of the Volkswagen Dealer to report the correct delivery date into the Volkswagen Group Australia systems to start the warranty.

Volkswagen Group Australia guarantees that within the relevant warranty periods any part or component of your vehicle that is found to be defective from manufacture in materials or workmanship will be repaired, replaced or adjusted by any authorised Volkswagen Dealer free of charge.

The owner/customer/agent of the vehicle is responsible to present the vehicle to an authorised Volkswagen Dealer at their expense and to collect the vehicle at their expense, in the case of all warranty repairs.

It is not a requirement of these warranties to be provided with alternative transport.


Warranty Features 2

Where to have Warranty Repairs carried out

When a warranty repair is required, it is the responsibility of the owner/customer/agent of the vehicle to report the defect to Bathurst Volkswagen

All authorised Volkswagen Dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time.

Warranty Features 2

Paint and Corrosion Warranty

Paint and Corrosion Warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time. These repairs may require the vehicle to be inspected by a representative of Volkswagen Group Australia.

Once approval is given after the submission of a Paint defect report, the repair must be completed within 30 days. If this cannot be carried out approval must be sought from Volkswagen Group Australia.

Warranty Features 2

What is not covered by Warranty

Repairs that do not fall under the term “defects from manufacture” such as: 

  • Wear and tear
  • Motorsport
  • Modifications
  • Misuse
  • Damage
  • Fuel and Oil
  • Environmental Conditions
  • Car Care
  • Reporting
  • Servicing 
  • Tyres

* The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show specifications, accessories and options not available in Australia. Left-hand drive models might also be shown.

†Volkswagen’s 2 year unlimited kilometres Extended Warranty is only available for purchase from participating Volkswagen dealers at or before the time of first registration of a new Volkswagen vehicle. It may not be purchased after taking delivery of a vehicle. Private buyers only. For full terms, conditions and exclusions download the Terms and Conditions. ^Pricing available at participating Volkswagen dealers.

+Volkswagen’s 12 month’s unlimited kilometre Das WeltAuto Warranty is only available for purchase from participating Volkswagen dealers. For full terms, conditions and exclusions download the Terms and Conditions.

All product features, specifications and options are subject to change without notice. Dimensions, capacities and performance specifications apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to confirm specific features and applicable terms and conditions.